“We have used Ebbe for our mobile phone requirements for the last 3 years. We are a busy accountancy practice with staff regularly out on the road so the ability to remain contactable is key. Ebbe assessed our requirements and managed the change from our old supplier ensuring there was no downtime. Our dedicated account manager is always on hand and responds to any query swiftly and efficiently, ensuring we are always on the best possible rates whether using the phones in the UK or abroad. In our business, we regularly see examples of the high charges some networks can charge our clients, so to know Ebbe are looking after our interests gives us total peace of mind.’’

Graeme Hindley | Partner
Styles and Co

styles

Background

Styles and Co are chartered accountants offering Management Information, Audit, Tax Planning, Payroll, Annual Account and Tax Return services. We work from home, office and our client’s premises. We need to be contactable wherever we are and also access key information quickly and efficiently, so we rely heavily on mobile communications. The best network and rates and being able to keep any downtime to a minimum is important to us.

 

 

The Challenge

We felt our previous mobile provider had placed us on a network and tariff that didn’t really work well for us. The mobile broadband especially seemed slow in many areas and the plan didn’t seem to cater for fluctuating usage patterns. Furthermore, whenever we had a phone that needed replacing, these were slow to materialise leading to periods without communication. We needed to change but were worried about the complexities of this, more downtime and who to trust for network and tariff advice.

 

The Solution

Ebbe Connecting Business had already demonstrated their account management skills with a client of ours. Their changeover had also gone smoothly and we could see their bills were kept to a minimum despite heavy usage and travel abroad. Ebbe conducted a thorough tariff analysis and matched tariffs to our call behaviour from the previous 6 months period – so we knew this was going to be right for our needs. They took complete ownership of the changeover too.

 

The Results

Complete continuity of service! Our new equipment was on site ready for us to use as soon as our old handsets stopped working. The new broadband modems were plug and play and worked instantly – with more than enough data to cover our needs.

Since then we have had regular account reviews to ensure we are still on the correct tariff. We have also had cause to test Ebbe’s responsiveness with several handsets being lost. Each time they put a bar in place immediately avoiding any fraudulent usage charges.

Ebbe Connecting Business aim was to take the worry out of managing our mobile account and allow us to concentrate on our business. Mission accomplished!

 

 

 

 

 

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