“On moving our telephony requirements to Ebbe Connecting Business we have benefited from their technological excellence and outstanding customer service. The products provided are ideally suited to help our business to utilise technology to thrive and grow. From our initial telecoms audit through to the delivery of our solution, Ebbe’s made sure the right system for our business was in place promptly. We cannot fault their after sales service, always responding to our issues quickly and efficiently. I have no hesitation in recommending their company.’’

Matt Dell, Director, Freedom Cars Ltd.

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Background

Freedom Cars promise is to save you the time, energy and stress involved when buying a used car.

Based in South Manchester, they not only stock a wide selection of quality used cars in their showroom, but also offer a personal ‘Car Finding’ service.

This specializes in sourcing you the car of your choice that meets all your requirements.

With dedicated mechanics on site, they also offer a comprehensive pre and post sales service.

With showroom sales staff, workshop mechanics, field based car sourcing/delivery and collection personnel, along with the back office staff, keeping in touch with everyone as well as the ensuring customers were able to get to the right staff when they needed to was a problem

 

The Challenge

With only two PSTN lines going into the main office, calling the showroom and service bays was not possible. Mechanics and sales staff had to walk round to the main office to make calls back to customers or order parts. Nor was it possible to transfer customer calls out to the staff on the road when they required pick up or delivery updates. All in all a frustrating and disjointed system.

With no existing telephone wiring in place across all the units, Freedom were facing the prospect of expensive cabling and additional line installation costs along with an investment in a new PBX. This was in addition to their increasing mobile costs. With significant investment needed in new stock this wasn’t a viable option.

The Solution


After an in depth consultation with an Ebbe Connecting Business specialist, they were able to establish exactly how Freedom wanted to communicate with each other and their customers. Being completely independent, Ebbe were then able to offer the best and most cost effective solution. This turned out to be Vodafone One Net Express. Freedom were able to keep their well established and advertised telephone number by porting this over to Vodafone. Ebbe were able to supply wireless 3G desk phones to all departments each with their own dedicated extension number. All these phones, along with their main telephone and all their mobiles became part of their own ‘virtual network’.

The Results


So now Freedom could call everyone within the organization and each department could call a customer and be contacted themselves directly. Should a call need to be transferred then this was possible – both inter departmentally or out to mobiles. In addition hunt groups were able to be set up allowing incoming calls to divert to different users if busy or no answer. Freedom  were now, in effect, never missing a call. The added benefit of this was that all ‘on net’ traffic was included – allowing them to regain control of their costs, along with a much improved customer experience. With no installation required, this was all put in place quickly and with no capital outlay.

 

 

 

 

 

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